Step by step guide to breaking into technical support in 2025
Build essential technical knowledge for remote software support roles (SaaS, internal tools, web apps).
Foundational knowledge for software support
Confidently navigate Windows, macOS, and Linux when helping users
Troubleshoot common browser-based issues in SaaS applications
Diagnose connectivity and access issues using core networking concepts
Perform basic troubleshooting tasks using the terminal
If you're serious about breaking into tech support, we're building interactive ticket simulations and guided practice. Join the waitlist to be notified.
Master professional communication skills essential for software support roles
Write clear, actionable support tickets and internal notes
Communicate professionally with users across email and chat
Learn the professional tools and systems used in modern software support teams
Navigate modern ticketing tools used by software companies
Find and update internal documentation to resolve issues faster
We're building hands-on software support simulations (tickets, tools, real scenarios). Join the waitlist for early access and updates.
Practice resolving common software support issues with real-world context
Resolve the most common software support problems confidently
Prepare for the job search with interview prep and resume tips
Pass Tier 1 support interviews and position transferable skills