Roadmaps

Start with Tier 1 Technical Support. Advanced roadmaps unlock as the platform evolves.

Tier 1 Technical Support

BeginnerRole-based

Master the fundamentals of technical support including troubleshooting, communication, and essential tools

SupportEntry-levelCustomer Service

Recommended starting point for career switchers.

Tier 2 Technical Support

Coming Soon

IntermediateRole-based

Advance to complex troubleshooting, system administration, and cross-team collaboration skills

SupportAdvancedSystems

Support Engineer

Coming Soon

AdvancedRole-based

Develop engineering skills for technical support including coding, automation, and infrastructure knowledge

EngineeringAutomationDevOps

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