Privacy Policy

Introduction

Welcome to SupportRoadmap. We're committed to protecting your privacy and being transparent about the limited data we collect. This policy explains what information we gather, how we use it, and your rights regarding your personal data.

SupportRoadmap is a learning platform focused on technical support career development. We collect only the information needed to operate the site, respond to you, and — where you have opted in — send product updates.

What We Collect

We collect personal information only when you voluntarily provide it:

• Personalised start quiz: Answers about your current stage, goals, tool exposure, blockers, and practice preferences. No email is required to take the quiz or see your recommendation. A random quiz session id and write token are stored so you can continue or update that session; free-text feedback (if you leave any) is stored in our database only
• Interactive learning early access: Email address when you join early access, plus optional product-preference answers after signup. Joining early access means you agree to occasional product updates about interactive learning (unsubscribe anytime)
• Waitlist signup: Name, email, background, target or current role, biggest challenge, optional “what to build next”, and whether you opt in to marketing emails
• Roadmap suggestions: Optional name and email, roadmap title, description, intended audience, and optional marketing opt-in
• Contact form: Name, email, optional topic, message, and optional marketing opt-in
• Optional account sync: If you sign in, your Clerk account identifier and roadmap checklist progress so it can sync across devices
• First-touch attribution: Landing page, referrer, and UTM parameters may be stored in your browser and, when you start a quiz or join early access, associated with that research or signup record so we can understand which channels help people find SupportRoadmap

We do not collect passwords, payment information, or sensitive personal data. We do not track your behaviour across other websites for advertising.

How We Use Your Data

• Responding to you: To answer contact messages and review suggestions
• Product development: To understand which roadmaps and features people need most (quiz answers, early-access preferences, and waitlist intent fields)
• Personalised recommendations: To recommend a free roadmap starting point and resources based on your quiz answers (deterministic rules; not an aptitude test)
• Marketing emails (opt-in only): If you tick the marketing checkbox, we may send product updates, learning tips, and a short onboarding sequence. You can unsubscribe at any time via the link in each email or by contacting us
• Progress sync: To restore your checklist across devices when you choose to sign in

Under Australian spam rules, we only send commercial electronic messages when you have given express consent. Marketing checkboxes are unchecked by default. We will never sell your email address. Historical waitlist or contact signups may receive a one-time re-permission email asking whether they want product updates; we only continue marketing mail after they confirm.

Cookies, Local Progress & Optional Accounts

Local-only mode (default): Roadmaps work without an account. Checklist progress is stored in your browser using localStorage and is not sent to our servers.

Optional account sync: If you choose to sign in (email via Clerk), we store your roadmap checklist progress in our Neon database so it can sync across devices. Signing in is optional and is not required to use the site. You can sign out anytime; local progress on that device remains available.

Local preferences: Optional settings such as experimental feature toggles (for example, the new roadmap experience) are stored locally in your browser as a versioned preferences object. These preferences are not synced to our servers today.

Essential cookies: We may use essential cookies for basic site functionality and, if you sign in, for authentication session management. We also use privacy-focused analytics (Antlytics and Vercel Analytics) to understand aggregate site usage.

Quiz and early-access session keys: Your browser may store a random quiz session id / write token and early-access survey session so you can resume without creating an account. Completing the quiz does not enrol you in marketing email.

Analytics correlation: Antlytics may receive a random quiz session id as a pseudonymous property so we can connect behavioural funnel events with research answers stored in Neon. We do not send email addresses, write tokens, survey tokens, or free-text feedback to Antlytics.

Third-Party Services

• Neon: Stores form submissions, quiz research sessions, early-access signups and survey answers, marketing consent records, and — if you opt in to an account — roadmap progress sync data
• Antlytics: Privacy-focused product analytics for aggregate funnel measurement (including quiz steps). Event properties exclude email, free text, and capability tokens
• Clerk: Provides optional email sign-in / sign-up for account sync. Account data is processed by Clerk under their privacy policy
• Resend: Sends transactional notifications to our team and, where you have opted in, marketing/onboarding emails from support@supportroadmap.com
• Vercel: Hosts the website and may collect basic server logs for security and performance

Data Retention

We retain form submissions and consent records for as long as needed to operate SupportRoadmap and honour your preferences (including unsubscribe status). You can request deletion at any time.

Your Rights

• Access your data: Request a copy of personal information we hold about you
• Request deletion: Ask us to remove your data
• Correct inaccuracies: Update information you've provided
• Unsubscribe: Opt out of marketing emails via the unsubscribe link or by emailing us

Contact Information

If you have questions about this privacy policy or want to request data deletion, please reach out:

We aim to respond to privacy requests within 7 business days.

Changes to This Policy

We may update this privacy policy as SupportRoadmap evolves. When we make significant changes, we'll update the effective date at the top of this page. Where required, we'll notify people who have opted in to marketing emails.