Break into Technical Support
Practical roadmaps to launch your career in remote software technical support. Learn the tools, skills, and workflows top companies value.
Focused on real support careers in SaaS, web apps, and cloud products. A skills-first path into tech.
Featured Roadmaps
Why Technical Support?
Technical support is one of the most accessible ways to break into tech. It offers remote work options, competitive entry-level pay, and skills with cross-career value, often without needing a computer science degree.
Many people use technical support as their first tech job, where you work with software, users, and engineering teams — building skills that transfer into roles like support engineering, QA, product operations, and solutions roles.
Technical support is a common entry-level IT role with wide employer demand (remote and on-site).
IndeedMany modern software support jobs are remote-first or hybrid, requiring communication over ticketing systems, chat, screenshare, and email.
Hundreds of remote technical support roles are currently available in the U.S.
GlassdoorTechnical support salaries in the U.S. are competitive with many non-tech jobs, and there's room for growth as you gain experience or move into specialist roles.
Typical pay ranges for U.S. technical support roles (remote and general):
- ~$58,000–$94,000/yr average for Remote Technical Support¹
- ~$51,000–$87,000/yr for Remote Technical Support Specialist²
- ~$52,000–$87,000/yr for all Technical Support roles³
Technical support can be a good fit for people returning to work, including parents, due to remote options, structured workflows, and predictable communication channels.
Remote work and flexible scheduling are common in software support roles.
roberthalf.comCareer Progression
Technical support offers a clear path for growth. Here's how your career can evolve over time.
Basic troubleshooting & ticket handling
Intermediate systems & escalation
Senior issue resolution & mentoring
Leadership & team strategy
Basic troubleshooting & ticket handling
Intermediate systems & escalation
Senior issue resolution & mentoring
Leadership & team strategy
¹ Estimated U.S. salary ranges — actual compensation varies by company, role, and location.
How It Works
Learn
Follow structured roadmaps with curated resources covering essential skills and tools
Practice
Apply knowledge through real-world scenarios and troubleshooting exercises
Get Job-Ready
Prepare your resume and ace interviews with support-specific guidance
Frequently Asked Questions
Is this roadmap suitable for complete beginners?
Yes! The roadmap starts with foundational concepts and gradually builds up to more advanced topics. No prior technical experience is required.
How long does it take to complete?
Most learners complete the roadmap in 4–8 weeks with consistent daily practice. You can adjust the pace based on your schedule and experience.
Are the resources free?
The roadmap itself is completely free. Most linked resources are free, though some premium options are included for those who want additional depth.
Will this guarantee me a job?
While we can't guarantee employment, following this roadmap will give you the skills and knowledge that employers actively seek in Tier 1 support roles.