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Changelog

What's new on SupportRoadmap. Roadmap updates, fixes, and product improvements as we ship them.

  1. ImprovementLatest

    Docs shell with sidebar, search, and new reference pages

    Docs now use a documentation shell with grouped navigation and search. Adds Web & APIs and Support tools & workflow references grounded in the live roadmaps, while keeping existing Metrics and Troubleshooting URLs.

  2. New feature

    Docs, Help, and clearer learning navigation

    Adds first-party Docs and product Help, About and editorial policy pages, and a compact primary nav (Roadmaps, Docs, Guides, Community). Settings moves under the account menu. Roadmap names are standardised without changing URLs or progress IDs.

  3. New feature

    New Insight: customer-support ticketing software

    A dated, independent operator-audience editorial compares ticketing-system choices without affiliate links or a learner-roadmap CTA.

  4. New feature

    Public three-rung support roadmap

    Tier 1 Software Customer Support, Product Support / Tier 2 Technical Support, and Support Engineer / Developer Support are now public, anonymous, and linked as one free roadmap trunk.

  5. New feature

    New guide: technology support job titles

    A public guide to how support job titles actually vary — role families, how to read a description, and what to search — then into the live Tier 1 roadmap. Not extra roadmaps or a career-tree product.

  6. Fix

    Public path QA: header, catalogue, and live links

    The shared header uses the mobile menu through tablet widths so links, Start Tier 1, and the waitlist control no longer overlap. Anonymous /roadmaps and the homepage featured strip show the public Tier 1 path only. Replaced a broken Cloudflare cache article and expired Salesforce job citations; Zendesk Agent Workspace still resolves. Tier 1 checkboxes and resource expanders now have item-specific names.

  7. New feature

    Logins are live — sync progress across devices

    Optional email sign-in lets you track roadmap checklists on phone and laptop. Prefer local-only? Keep using the site with no account — progress stays in this browser.

  8. New feature

    Support Engineer roadmap (unlisted beta)

    New Support Engineer path after Tier 2 — systems foundations, debugging, data, automation, production literacy, portfolio, and job readiness. Share via /roadmaps/v2/support-engineer?beta=1. Still Coming Soon in the catalogue until feedback lands.

  9. New feature

    New roadmap experience (beta) is live

    Opt in via Settings → Experimental Features, or open a beta invite link (?beta=1). List and Path views, search, and clearer phase progress. Classic roadmaps stay the default; progress is shared locally between both experiences.

  10. New feature

    Dark mode with system default + header toggle

    The site now follows your system theme by default, with a sun/moon toggle in the header. Forms, contact, and privacy surfaces use theme tokens so contrast holds in both light and dark.

  11. Fix

    Resource link audit + mobile header nav

    Replaced broken Zendesk, Atlassian, and Microsoft Learn links across the Tier 1 and Tier 2 roadmaps. Roadmaps and Discord now stay visible in the header on small screens.

  12. Improvement

    Funnel analytics + resources open in a new tab

    Added Antlytics custom events for roadmap starts, resource clicks, waitlist joins, and more. Learning resources now open in a new tab so you keep your place on the roadmap.

  13. New feature

    Tier 1 roadmap and waitlist public launch

    The Tier 1 Technical Support roadmap is live with curated resources, local progress tracking, and a waitlist for upcoming interactive training.