Getting started

What SupportRoadmap provides

• Three public roadmaps: Tier 1 Software Support, Product Support / Tier 2, and Support Engineer / Developer Support.
• Docs that explain support concepts, and Guides for end-to-end decisions and workflows.
• Optional Discord office hours and an optional waitlist for product updates.

What it does not provide

• Job, salary, or qualification guarantees.
• A live practice lab, ticket simulator, or mentoring programme as a current product.
• Internal IT helpdesk, hardware repair, or certification training as the core curriculum.

How to start a roadmap

1. Open Tier 1 Software Support Roadmap unless you already have equivalent experience.
2. Work through items in order. Use the linked resources; not every external resource is mandatory.
3. Check items off as you go. Progress saves in this browser by default.

Next: Choosing a roadmap or Progress and accounts.